Services and scope

Maine Tech Mobile provides residential and small-business technology services, including in-home technology support, computer and device assistance, Wi-Fi and networking help, device setup, data and backup assistance, websites, Website Care, custom software, AI and automation, and related technology services described on our website.

We may decline work that is outside our expertise, cannot reasonably be performed safely, or requires specialized licensing or services we do not provide.

Examples may include licensed electrical work, advanced forensic data recovery, specialized board-level electronics repair, and enterprise IT administration beyond our stated scope.

If we determine that a request is outside our scope, we’ll let you know.

Estimates and pricing

Applicable pricing will be communicated before billable work begins or as part of a project proposal, estimate, or agreement.

Standard professional website builds currently start at $500. Larger or specialized websites, e-commerce projects, custom software, automation, integrations, and other custom work may require a separate quote.

Optional Website Care and other recurring services are billed according to the plan or pricing agreed to when service begins.

An estimate is based on the information available at the time. If the scope of work materially changes or additional work is discovered, we will discuss it with you before proceeding with additional billable work.

Customer authorization and access

By asking Maine Tech Mobile to work on a device, account, network, website, system, or other technology, you confirm that you own it or have permission to authorize us to work on it.

You agree to provide reasonable access and accurate information needed to perform the requested service.

Some services may require temporary access to devices, settings, files, accounts, networks, or third-party services. We will seek to access only what is reasonably necessary to perform the requested work.

You should never send passwords, PINs, security codes, banking information, or payment-card information through our website or live chat.

If access to an account is required during service, we may ask you to enter credentials yourself whenever practical.

Backups and data

Technology service can involve inherent risks, including the possibility of data loss, corruption, hardware failure, software problems, or unexpected behavior.

You are responsible for maintaining appropriate backups of important files and data whenever reasonably possible before service begins.

If you request backup, file-transfer, migration, or similar services from Maine Tech Mobile, we will take reasonable care when handling your data. However, we cannot guarantee that every file will be recoverable, transferable, readable, or preserved in every circumstance.

Maine Tech Mobile does not provide advanced forensic data recovery unless specifically agreed otherwise.

Existing problems and unforeseen issues

Computers, devices, networks, software, storage devices, and other technology may have pre-existing defects, damage, malware, corruption, configuration problems, failing components, or other conditions that are not immediately apparent.

We are not responsible for pre-existing conditions simply because they become apparent during or after our work.

If we discover an unexpected issue that materially changes the recommended work, we will explain the situation and discuss the next step when practical.

No guarantee of repair

We will make reasonable efforts to diagnose and address the problem for which we were hired, but not every technology problem can be repaired or resolved.

Unless specifically stated in writing, we do not guarantee that a particular device, system, file, network, software application, or service can be repaired, restored, recovered, or made compatible.

Security and malware

When providing security, malware-removal, account-security, backup, or related services, we may help improve the security of a device or system.

No security measure can guarantee that a device, account, network, or system will never be compromised, infected, or experience another security problem in the future.

Customers remain responsible for maintaining appropriate passwords, account security, updates, backups, and other reasonable security practices after service.

Third-party products and services

Many technology services depend on products or services operated by third parties, including internet providers, device manufacturers, software companies, cloud providers, domain registrars, hosting providers, app developers, and other vendors.

Maine Tech Mobile does not control these third-party products or services and cannot guarantee their availability, performance, pricing, policies, compatibility, or continued operation.

We are not responsible for outages, changes, failures, or other problems caused by third-party products or services outside our reasonable control.

Website projects

For website projects, the customer is responsible for ensuring that content, images, logos, trademarks, products, claims, and other materials they provide or instruct us to use are lawful and that they have the necessary rights or permission to use them.

Unless otherwise agreed, customers own and pay for their own domain names, and those domains should remain under the customer’s ownership and control.

We may assist with domain connections, DNS, hosting configuration, deployment, and related technical setup.

Custom functionality, integrations, e-commerce, paid third-party services, or work beyond the agreed project scope may require additional pricing.

Website Care and recurring services

Website Care and other recurring services are billed according to the plan agreed to when service begins.

The specific services included in a recurring plan are determined by the applicable service description or agreement.

Customers may contact Maine Tech Mobile to discuss changes to or cancellation of recurring services. Cancellation stops future recurring service according to the applicable billing arrangement but does not generally refund work or service already provided.

Payment

Payment terms may vary depending on the service or project and will be communicated before or during the engagement.

Customers are responsible for approved charges for services performed and for third-party products or services they authorize us to purchase or configure on their behalf.

Additional work outside an agreed scope may require customer approval and additional payment.

Limitation of liability

To the extent permitted by applicable law, Maine Tech Mobile is not responsible for losses or damage caused by pre-existing conditions, hardware or software failures, data corruption, third-party products or services, customer actions, or circumstances outside our reasonable control.

We are also not responsible for indirect, incidental, special, or consequential losses resulting from circumstances outside our reasonable control.

Nothing in these terms is intended to exclude responsibility for damage directly caused by Maine Tech Mobile’s negligence or misconduct, or to limit any rights or remedies that cannot legally be limited.

Privacy

Our handling of personal information is described in our Privacy Policy.

Changes to these terms

We may update these Service Terms as our services or business practices change. The latest version will be posted on this page with an updated revision date.

Changes apply prospectively and do not alter separately agreed written terms for work already underway unless both parties agree.

Questions

If you have questions about these terms or how they apply to a particular service, please contact us and we’ll explain them in plain language.