Legal
Privacy Policy
Because we may work with your personal devices in your home, we take privacy seriously. This page explains how we handle your information in plain language.
Draft for review. This policy is a starting point and has not yet been reviewed by an attorney. It should be finalized with proper legal review before the site handles real customer information.
Information we collect
When you contact us through a form, we collect the details you provide — such as your name, email, phone number, town, and a description of what you need help with. We only ask for what we need to respond and provide service.
We do not ask for, and you should never send us, sensitive credentials like passwords, banking information, card numbers, or PINs.
In-home service and your devices
When we help with your technology in person, we may need limited access to your devices to diagnose and fix the problem. We only access what’s necessary for the task, we don’t copy or remove your personal files without your knowledge, and we’re happy to explain what we’re doing at any point.
How we use your information
We use the information you give us to respond to your request, schedule and provide service, and follow up about your service. We don’t sell your personal information.
Analytics
This website is built to keep tracking minimal. If we add website analytics in the future, we’ll use privacy-respecting tools and update this policy accordingly.
Data retention
We keep the information you send us only as long as needed to provide service and maintain reasonable business records.
Your choices
You can ask us what information we have about you, ask us to correct it, or ask us to delete it. Just get in touch and we’ll help.
Contact
Questions about privacy? Reach out through our contact page and we’ll respond. You can also email us at [email protected].