Information we collect

When you contact Maine Tech Mobile through our website, contact form, live chat, email, phone, or another method, we may collect information you choose to provide, such as:

Your name
Email address
Phone number
Town or service location
Information about your device or technology
A description of the problem, service, or project you’re interested in
Preferred appointment dates or times
Messages and other information you provide while communicating with us

We collect information that is reasonably necessary to respond to inquiries, provide services, communicate with customers, and operate our business.

Please do not send passwords, PINs, security codes, banking information, credit card numbers, or other sensitive credentials through our website or live chat.

In-home service and your devices

When providing technology support, we may need access to a customer’s computer, phone, network, account settings, files, or other technology in order to diagnose a problem or perform the requested service.

We aim to access only what is reasonably necessary to perform the work you requested.

We do not intentionally copy, retain, or remove personal files from your devices unless doing so is necessary for a service you requested, such as transferring files or creating a backup, and you have authorized us to do so.

You are welcome to ask what we’re doing with your device or information at any time.

How we use your information

We may use information you provide to:

Respond to questions and service requests
Schedule and provide services
Prepare for an appointment or project
Communicate with you about your service or project
Provide quotes or discuss potential work
Maintain appropriate business and service records
Improve our services and customer experience
Protect the security and integrity of our website and business

Maine Tech Mobile does not sell your personal information.

Live chat and service providers

Our website may use third-party services to help us operate the website, communicate with visitors, process contact requests, host website content, and provide other business functionality.

For example, our website uses tawk.to to provide live chat and AI-assisted customer support. Information you submit through the chat may be processed by tawk.to as necessary to provide that service.

We may also use service providers for website hosting, forms, email, security, and other technical functions. These providers may process limited information as necessary to perform services on our behalf.

Website and technical information

Like most websites, our website and the services used to operate it may automatically receive limited technical information, such as IP address, browser or device information, pages visited, timestamps, and similar technical data.

This information may be used to operate, secure, troubleshoot, and improve the website and its services.

Cookies and analytics

Our website is designed to keep unnecessary tracking to a minimum.

Some services used on the website, including live chat or other website functionality, may use cookies or similar technologies necessary to provide their features.

If we introduce additional analytics, advertising, or tracking technologies in the future, we will update this policy as appropriate.

Data retention

We retain personal information for as long as reasonably necessary to provide services, communicate with customers, maintain appropriate business records, resolve disputes, meet legal obligations, and protect our business.

Retention periods may vary depending on the type of information and the reason it was collected.

Data security

We take reasonable steps to protect personal information in our possession. However, no website, electronic communication, or storage system can be guaranteed to be completely secure.

Customers should not send sensitive credentials or financial information through our website or live chat.

Your choices

You may contact us to ask about personal information we maintain about you or request that we correct or delete information, subject to information we may need to retain for legitimate business or legal purposes.

Third-party links

Our website may contain links to websites or services operated by other companies. Maine Tech Mobile is not responsible for the privacy practices of third-party websites you choose to visit.

Changes to this policy

We may update this Privacy Policy as our services, website, or business practices change. The latest version will be posted on this page with an updated revision date.

Contact

If you have questions or concerns about this Privacy Policy or how Maine Tech Mobile handles your information, please contact us through our Contact page or email: [email protected]